Powersheds Log Store

Order Confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

 

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

 

Where does mygardenbuildings.co.uk deliver?

We deliver anywhere in mainland UK (United Kingdom).

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote, either by email at info@mygardenbuildings.co.uk or by live chat by clicking here.

 

Powersheds Range Specific Terms:

Lead times are as stated on the product page. After placing your order, you will be contacted in 1-3 working days to select your desired delivery date that falls in line or after the estimated delivery date stated on the product page.

Standard Free delivery is to mainland UK & Northern Ireland. Delivery is between 9am and 6pm – you will receive a text on the day of delivery to advise a two hour arrival time slot with a link to track the order. Please note this text may be at any point in the day (as it depends when the item is scanned onto the delivery vehicle at the local depot to you).

If you live in an offshore postcode (e.g. HS, ZE, JE, IM, some PA, IV, KW, PH postcodes) - ask if unsure, Isle of Wight & Guernsey there will be a surcharge. Please contact us directly to get a quote.

These conditions apply to all of Powersheds' sheds, summerhouses, gazebos, pergolas & decking. Accessories (shelving kits & base kits) will need to be bought with a corresponding Powersheds building.

If you are looking to buy a Powersheds Log Cabin, Gazebo or Pergola:

• The lead time will be approx. 2-4 weeks. Powersheds will contact the customer prior to delivery to book in the delivery date with them.
• As standard, delivery will be made using a 26T HIAB vehicle. You will be sent details about this vehicle and the delivery procedure but if there are access problems, it is unlikely we will be able to deliver the log cabin on anything smaller. If access is an issue we can take it as close as the vehicle can get to but you may have to take it the rest of the way.
• Delivery is free to mainland UK. However, a number of postcodes may come with an extended lead time. These postcodes include AB, DD, EX, FK, IV, KW, KY, PA, PL, PH, SA, TQ, TR. We are not offering delivery to Northern Ireland or Republic of Ireland at this time.
• If we are unable to deliver a log cabin due to access issues not advised or if the customer is not in when we attempt to deliver, re-delivery charges may apply.

 

If you require clarification on the above, please email us on sales@mygardenbuildings.co.uk.

At My Garden Buildings, we aim to ensure our customers are fully satisfied with their purchases. In the unlikely event that you are not pleased with your order, please read through our refund and return policy below.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rexterior Collective Limited, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to My Garden Buildings, accessible from mygardenbuildings.co.uk
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Sheds and Decking Kits:

If Powersheds is not for you and you’d like to return your shed/decking kit within 14 days of delivery, then we will collect the item from you without charging a collection fee. No fuss, no fees! 

All we ask is that you do not unpack the shed/decking kit or take it off the pallet. You will be able to see the components on the pallet if you want to double-check the quality of the shed.

You need to notify us via email at sales@mygardenbuildings.co.uk of your wish to cancel your order within this time period and provide an image of the current condition of the goods.

If you have unpacked your order or taken it off the pallet, then you can still return the product to us within 14 days of delivery, but you will have to cover the cost of returning the item. This will either need to be through arranging the delivery yourself (to Powersheds manufacturing unit in West Yorkshire) or by repacking and securing the goods back onto the pallet and leaving them kerbside, on a hard standing, and we can arrange a pallet collection for you. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this. In this case, we will not profit from any courier charges but simply pass on the cost we receive to you.

Any delivery surcharges you have paid (such as a quicker delivery, Saturday delivery, or a timed delivery) will not be refunded. 

We will not accept a return for a bespoke shed or decking kit unless it is damaged or faulty (and in that case we will offer replacement components).

Once your item has been returned it will be checked to ensure it is complete and in a resalable condition. If we deem that the product is not in a resalable condition we shall deduct a reasonable amount to cover any costs to us or return them to you. 

Where a refund is to be paid we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We cannot issue a refund until the goods have been returned and checked.

Log Cabins, Pergolas and Gazebos:

If Powersheds is not for you and you’d like to return your log cabin, pergola or gazebo within 14 days of delivery then we will collect the item from you. There may be a charge to collect the log cabin. All we ask is that you do not unpack the log cabin.

If you have unpacked the cabin, pergola or gazebo- you can still return the product to us providing it has not been installed and is within 14 days of delivery, but you will have to cover the cost of returning the item and re-packing it. This will either need to be arranging the delivery yourself (to Powersheds manufacturing unit in West Yorkshire) or repacking and securing the goods and we may be able to arrange a collection for you. The cost of this will depend on your location and the item bought – please contact us if you would like us to advise the cost of this. In this case, we will not profit from any courier charges but simply pass on the cost we receive to you.

Any delivery surcharges you have paid (such as a quicker delivery) will not be refunded.

We will not accept a return for a bespoke log cabin unless it is damaged or faulty (and in that case, we will offer replacement components).

Once your item has been returned it will be checked to ensure it is complete and in a re-sellable condition. If we deem that the product is not in a re-sellable condition, we shall deduct a reasonable amount to cover any costs to use or return them to you.

Where a refund is to be paid, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Accessories:

If Powersheds is not for you and you’d like to return your accessory within 14 days of delivery then we will collect the item from you. If your goods are palletised, please follow the return process for sheds and decking kits.

If your order is shipped via a small goods courier, you will need to re-pack the goods and send us a photo of the pack and the dimensions so we can book a collection for you.

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Returning Goods

Goods that need to be collected from you are free to return if they’re damaged or faulty. If not, You are responsible for the cost and risk of returning the Goods to Us.

• To return the Goods to Us, please contact our customer service team at
• By email: sales@mygardenbuildings.co.uk
• By visiting this page on our website: https://mygardenbuildings.co.uk/pages/contact-us
  

The team will guide you through the process and provide you with the appropriate return address.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges
We only replace items if they are defective or damaged. If you wish to exchange the product for another one, the same return conditions apply.

Once the original product is received and inspected, the replacement product will be shipped. If there's a price difference, necessary adjustments will be made.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Report Damage or Defect

We know how frustrating a damaged or defective item can be, if you have received a damaged delivery of Goods, please notify us immediately for assistance.

If your item is faulty or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the item and/or for the original item to be returned when providing a resolution.

At times, our manufacturers are best suited to support your inquiries, so we may connect you directly with them to ensure you get the best fit resolution in a timely manner. When this happens, although you will be working directly with the manufacturer, we will monitor your resolution progress and step in if at any point they are unable to provide a satisfactory answer or do not respond within two business days.

If it has been more than 30 days since the date of delivery but the item has an eligible manufacturer's warranty or protection plan, please contact us for a resolution.

Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: My Garden Buildings
Company Name: Rexterior Collective Limited
Company Number: 12845543
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom (Not a Return Address)
Email: sales@mygardenbuildings.co.uk
Live Chat: Click here

Customer Service Opening Hours:
Monday - Friday: 8AM-11AM & 2PM - 6PM
Saturday - Sunday: CLOSED

We will respond to your request within 48 hours.

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.

 

*Please note some products have a guarantee of up to 20 years, please check your product page.

 

What is covered?

Every Powersheds Shed purchased on mygardenbuildings.co.uk comes with a free 10-year guarantee on the timber.

 

The exact details

The 10-year guarantee covers timber against:

✅ Rot

✅ Decay

✅ Insect Infestation

In the unlikely event that a defect arises through proven timber failure as above, Powersheds guarantees to make good or replace the timber or whole shed in question.

*Powersheds cannot be responsible for any associated installation costs.

 

Key terms and conditions

• Guarantee applies to Powersheds Sheds purchased in the UK only;
• The product must be used with a suitable base – all sheds need to be installed on a suitable firm and level base;
• All sheds, including pressure-treated ones, must be re-treated inside and outside annually with a high-quality wood preserver, as per the maintenance advice. Although pressure-treated sheds offer enhanced protection, the timber remains porous and still requires retreatment to maintain durability. The pressure-treated Premium Powersheds range must be treated as soon as possible after delivery, as soon as the timber is dry (internally and externally) and annually thereafter with a high-quality wood preserver.
• Any windows/glazed doors on the shed must be suitably sealed with silicone or an alternate water-tight solution during the installation of your building and annually maintained.
• Airflow is important to both the longevity and overall comfort inside of your building, especially in the colder months. Proper airflow is required to prevent condensation, mildew and spores. Ensuring the building is kept ventilated, Look to add external ventilation, as well as keeping the door open when possible to help dry out the building.

 

Full terms and conditions

• This guarantee applies only to Powersheds Sheds purchased from mygardenbuildings.co.uk as an authorised approved retailer. If the item has been transferred from the customer to another individual or third party then the guarantee becomes invalid;
• This Guarantee applies to each and every Powersheds Shed purchased in the UK only, and not to any other products purchased from My Garden Buildings;
• Any claim must be submitted in writing by the original purchaser to the supplying retailer (My Garden Buildings) within one month of the apparent defect becoming evident;
• Under the law, the Contract of Sale exists between the retailer and the consumer. Consequently, any claims made under this guarantee must be made through My Garden Buildings (the retailer) from whom the shed was purchased. If we go out of business, please contact Powersheds on 01274036577;
• The claim must be supported by proof of purchase – original email confirmation or sales receipt;
• If the product in question has been discontinued and cannot be repaired then Powersheds reserves the right to supply an equivalent alternative.
• We reserve the right not to honour claims under this Guarantee at our discretion, in any circumstances, which include, but are not limited to, the following:
  • (a) the fault complained of relates to normal natural timber movement, maturing, or changes in appearance, including movement, warping, splitting, or appearance of knot holes or natural splits. This will not affect the structural integrity of the building and is therefore not covered by a guarantee;
  • (b) the fault complained of is normal wear and tear which could reasonably be expected to result from the shed/log cabin being used in accordance with our instructions;
  • (c) the fault is the result of any kind of accident, abuse, negligence or wilful damage whether by you or any other person, animal, weather event or otherwise;
  • (d) the fault is the result of a force majeure event or act of nature beyond our reasonable control, including but not limited to fires, floods or natural disasters;
  • (e) where you attempt to alter or repair the shed (aside from applying preservers or Powersheds' approved recommended extras such as shelving) without our approval, consent or instruction;
  • (f) Powersheds’ installation instructions have not been followed;
  • (g) the product has not been used with a suitable base – all sheds need to be installed on a suitable firm and level base;
  • (h) the product has not been re-treated annually (Powersheds), or immediately after assembly and annually thereafter (Premium Powersheds), with a high-quality wood preserver as per the maintenance advice;
  • (i) any shed windows have not been suitably sealed with silicone or alternate water-tight solution;
  • (j) the product has come into contact with any trees or exterior walls which could allow moisture to penetrate the timber;
  • (k) the roofing felt/EPDM has been damaged or incorrectly fitted allowing water ingress.
• Following an approved repair, the guarantee will remain valid from the date of the original purchase;
• Upon seeking to claim under this Guarantee, Powersheds may require you to supply photographs of the entire shed and any visible fault. These photographs will be used to, in part, to determine whether a replacement is necessary. Powersheds is the sole arbiter of whether the timber is faulty and qualifies for a replacement or repair under this Guarantee. Failure to send sufficient quality or quantity of photographs of the fault where Powersheds has required you to supply same may result in a replacement or repair being delayed or the shed not being replaced;
• This Guarantee is in addition to, and does not affect, your statutory rights in relation to defective products as set out in clause 11 of our Terms, the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any other relevant consumer protection legislation from time to time in force in the UK;
• This guarantee is not transferable. The terms of this guarantee are governed by English Law.

 

uPVC Doors and Windows Guarantee

• The manufacturer's policy is one of continuous development and improvement and accordingly, we reserve the right to alter specifications without prior notice.
• To the best of our knowledge, this product was in perfect condition when it left our factory. Please ensure you examine it before installation and check the quality, accuracy of the components and quantity of the contents. Failure to do so may hinder our ability to assist.
• Customers should note that claims for damage to glass, finish or shortages must be submitted to the vendor before installation or booking any tradesman. The manufacturer also reserves the right to disallow claims once the product has been installed. Failure to follow the recommendations set out in these instructions or to install in a manner not approved by the manufacturer may result in all or part of the product guarantee being null or void. This product is guaranteed by the manufacturer for a period of 10 years from the date of purchase and no other proposal or statement by any other party will supersede or complement this offer. Should any part of it become defective due to faulty manufacture or materials, it will be replaced free of charge (supply only, no fitting costs will be covered). Any parts supplied will have a guarantee term for the remaining period of the initial product guarantee stated previously. The product is not guaranteed against conditions of use or misuse. The 10-year guarantee is applicable to the frame and a 1-year guarantee is applicable to all hardware/moving parts. All window and door hardware should be maintained by the customer every three months using a 3-in-1 spray oil (not WD40) to the moveable and mechanical parts. A 10-year guarantee also applies to the glass units and hardware. When measuring all aspects of the quality of glass please follow the Glass and Glazing Federation guidelines.
• The guarantee does not cover glass breakage however caused, or any fault arising from incorrect installation. Any replacement parts supplied, including assemblies, or completed products, are for DIY installation and no claim can be accepted for any costs however incurred for the installation of the replacement items.
• This guarantee is offered as an extra benefit and is in addition to and does not affect your statutory rights. Please retain your receipt as proof of purchase.