Pergola by Powersheds

 

IMPORTANT INFORMATION

Before placing your order, please make sure a 26T HIAB vehicle will be able to come down your road and will have enough space outside your property to deliver kerbside. The order will be removed from the vehicle via a crane which is positioned on the vehicle, behind the cab.

 

Order Confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available to be despatched within the time frame stated on the product page. In the event that your items are unavailable, we remove the pre-authorisation from your credit card and send you an email informing you of our actions.

 

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we will pass your details onto Powersheds, as they will be dispatching your log cabin, gazebo or pergola directly from their warehouse. They will contact you to arrange a delivery date with you.

 

You order will be delivered kerbside on a 26T HIAB vehicle using a crane which is positioned on the vehicle, behind the cab. You will be sent details about this vehicle and the delivery procedure but if there are access problems, it is unlikely we will be able to deliver the log cabin/gazebo/pergola on anything smaller. If access is an issue we can take it as close as the vehicle can get to but you may have to take it the rest of the way.

If we are unable to deliver a log cabin, gazebo or pergola due to access issues not advised or if the you are not in when we attempt to deliver, re-delivery charges may apply. 

 

Where does mygardenbuildings.co.uk deliver?

 

Delivery is free to mainland UK. However, a number of postcodes may come with an extended lead time. These postcodes include AB, DD, EX, FK, IV, KW, KY, PA, PL, PH, SA, TQ, TR. We are not offering delivery to Northern Ireland or Republic of Ireland at this time.

At My Garden Buildings, we aim to ensure our customers are fully satisfied with their purchases. In the unlikely event that you are not pleased with your order, please read through our refund and return policy below.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rexterior Collective Limited, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to My Garden Buildings, accessible from mygardenbuildings.co.uk
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: sales@mygardenbuildings.co.uk
• By visiting this page on our website: https://mygardenbuildings.co.uk/pages/contact-us
  

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. When a refund has been initiated, it takes on average 3-5 business days, though in some cases it may take up to 2 weeks.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• The Goods were not used or damaged

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalised.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

Goods that need to be collected from you are free to return if they’re damaged or faulty. If not, You are responsible for the cost and risk of returning the Goods to Us.

• To return the Goods to Us, please contact our customer service team at
• By email: sales@mygardenbuildings.co.uk
• By visiting this page on our website: https://mygardenbuildings.co.uk/pages/contact-us
  

The team will guide you through the process and provide you with the appropriate return address.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges
We only replace items if they are defective or damaged. If you wish to exchange the product for another one, the same return conditions apply.

Once the original product is received and inspected, the replacement product will be shipped. If there's a price difference, necessary adjustments will be made.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Report Damage or Defect

We know how frustrating a damaged or defective item can be, if you have received a damaged delivery of Goods, please notify us immediately for assistance.

If your item is faulty or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the item and/or for the original item to be returned when providing a resolution.

At times, our manufacturers are best suited to support your inquiries, so we may connect you directly with them to ensure you get the best fit resolution in a timely manner. When this happens, although you will be working directly with the manufacturer, we will monitor your resolution progress and step in if at any point they are unable to provide a satisfactory answer or do not respond within two business days.

If it has been more than 30 days since the date of delivery but the item has an eligible manufacturer's warranty or protection plan, please contact us for a resolution.

Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: My Garden Buildings
Company Name: Rexterior Collective Limited
Company Number: 12845543
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom (Not a Return Address)
Email: sales@mygardenbuildings.co.uk
Live Chat: Click here

Customer Service Opening Hours:
Monday - Friday: 8AM-11AM & 2PM - 6PM
Saturday - Sunday: CLOSED

We will respond to your request within 48 hours.

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.

 

Every new Powersheds Gazebo and Pergola purchased on mygardrenbuildings.co.uk comes with a free 10-year guarantee on the timber against timber rot, decay and insect infestation (if the structure has been properly maintained).

 

The exact details

The 10-year guarantee covers timber against:

✅ Rot

✅ Decay

✅ Insect Infestation

In the unlikely event that a defect arises through proven timber failure as above, Powersheds guarantees to make good or replace the timber or whole gazebo/pergola in question.

*Powersheds cannot be responsible for any associated installation costs.

 

Key terms and conditions

• Guarantee applies to Powersheds Gazebos and Pergolas purchased in the UK only;
• The product must be used with a suitable base – all structures need to be installed on a suitable firm and level base;
• The Powersheds Gazebos and Pergolas must be treated immediately after installation with a high-quality wood preserver as per the maintenance advice (internally and externally), and annually thereafter;
• EPDM roofing is subject to the supplier's guarantee terms.

 

Full terms and conditions

• This guarantee applies only to Powersheds Gazebos and Pergolas purchased from mygardenbuildings.co.uk as an authorised approved retailer. If the item has been transferred from the customer to another individual or third party then the guarantee becomes invalid;
• This Guarantee applies to each and every Powersheds Gazebos or Pergolas purchased in the UK only, and not to any other products purchased from My Garden Buildings;
• Any claim must be submitted in writing by the original purchaser to the supplying retailer (My Garden Buildings) within one month of the apparent defect becoming evident;
• Under the law, the Contract of Sale exists between the retailer and the consumer. Consequently, any claims made under this guarantee must be made through My Garden Buildings (the retailer) from whom the log cabin was purchased. If we go out of business, please contact Powersheds on 01274036577;
• The claim must be supported by proof of purchase – original email confirmation or sales receipt;
• If the product in question has been discontinued and cannot be repaired then Powersheds reserves the right to supply an equivalent alternative.

• We reserve the right not to honour claims under this Guarantee at our discretion, in any circumstances, which include, but are not limited to, the following:

  • (a) the fault complained of relates to normal natural timber movement, maturing, or changes in appearance, including movement, warping, splitting, or appearance of knot holes or natural splits. This will not affect the structural integrity of the building and is therefore not covered by a guarantee;
  • (b) the fault complained of is normal wear and tear which could reasonably be expected to result from the log cabin being used in accordance with our instructions;
  • (c) the fault is the result of any kind of accident, abuse, negligence or wilful damage whether by you or any other person, animal, weather event or otherwise;
  • (d) the fault is the result of a force majeure event or act of nature beyond our reasonable control, including but not limited to fires, floods or natural disasters;
  • (e) where you attempt to alter or repair the structure (aside from applying preservers or Powersheds approved recommended extras) without our approval, consent or instruction;
  • (f) Powershed's installation instructions have not been followed;
  • (g) the product has not been used with a suitable base – all structures need to be installed on a suitable firm and level base;
  • (h) the product has not been treated immediately after assembly and annually thereafter, with a high-quality wood preserver as per the maintenance advice;
  • the product has come into contact with any trees or exterior walls which could allow moisture to penetrate the timber;
  • (k) the EPDM has been damaged or incorrectly fitted allowing water ingress

   

• Following an approved repair, the guarantee will remain valid from the date of the original purchase;
• Upon seeking to claim under this Guarantee, Powersheds may require you to supply photographs of the entire structure and any visible fault. These photographs will be used to, in part, to determine whether a replacement is necessary. Powersheds is the sole arbiter of whether the timber is faulty and qualifies for a replacement or repair under this Guarantee. Failure to send sufficient quality or quantity of photographs of the fault where Powersheds has required you to supply same may result in a replacement or repair being delayed or the shed not being replaced;
• This Guarantee is in addition to, and does not affect, your statutory rights in relation to defective products as set out in clause 11 of our Terms, the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any other relevant consumer protection legislation from time to time in force in the UK;
• This guarantee is not transferable. The terms of this guarantee are governed by English Law.