Churnet Valley Garden Bar Stool

We aim to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.

Delivery Range

We deliver anywhere in the UK (United Kingdom) mainland.

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email sales@mygardenbuildings.co.uk or by live chat.

Delivery Costs

• Free shipping on most orders (if your product has a delivery cost, it will be stated on the product page).
• No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

You can place an order at any time of the day. However, all orders placed by 11AM GMT on a business day will usually be processed within 7 hours.

Orders placed after 11AM GMT or outside business hours will be processed the next business day.

Delivery Time

• Estimated Delivery Times: Found on the product page (beneath the price of the item)
• Business Days: Deliveries occur Monday to Friday.

Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Tracking Deliveries

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Questions: Our support team is ready to assist with any questions about tracking your order.

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected please contact us by email at sales@mygardenbuildings.co.uk.

If you are missing parts of your item such as hardware packs, please contact us.

Delay Between Carrier Scans

Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than 6 calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.

Report Damage or Defect

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

For damaged or defective items please contact us at:

By email: sales@mygardenbuildings.co.uk
By visiting this page on our website: https://mygardenbuildings.co.uk/pages/contact-us
By live chat: https://tawk.to/chat/5f809d7a4704467e89f61be8/1eu70evfq

 

Terms Specific To Certain Ranges

The Churnet Valley (CVGF) Range

The Churnet Valley range is delivered to most mainland UK postcodes.

Due to increased demand, lead times have had to be extended.

Delivery lead times vary by product. However, currently, you should expect delivery within 3-5 or 5-10 working days for most Churnet Valley products and approx. 7-14 working days for a handful of Churnet Valley products. Specific product lead times can be found on the product page under the price. If you are buying any accessories and/or covers without a main product, you can expect delivery to take 3-5 days.

We no longer deliver ANY Churnet Valley product to any of the following postcodes:

• GY, HS, IV41-51, IV55-56, IM, JE, KA27-28, KW15-17, PA20+, PH15+, ZE

An additional delivery fee will be required if you live in the following postcodes:

• KW 1-14, PO31-41, IV 1-40, IV 52-54, PO31-41, PH8-13. The delivery fee will need to be priced on a case-by-case basis, so please wait 2 full working days for us to obtain a quote from the logistics company.

The products FOUR SEASONS GARDEN ROOM, ALL RIVIERA ARBOURS & VICTORIA GARDEN POD can not be delivered to the following postcodes:

• AB, BT, N, GY, DD, E, HS, KY, SE, JE, IV, SW, IM, PA, SM, BT, KY, KW 15-17, W, KA, NW, TR, WC, PA20+, PH15+, PL, EC, TQ, ZE.

All ergo chairs and benches are delivered fully assembled. 
All Four Seasons Garden Rooms, all Riviera Arbours & Victorian Garden Pods, are delivered and assembled within approximately 21 days of receipt of the order, on CVGFs own transport. You will be contacted and delivery booked in prior to the delivery date.

All other Churnet Valley products DO NOT come with assembly, but they have instructions and fixings provided. Most pallets are delivered by large vehicles so please ensure there is adequate access (for example, if a bin wagon cannot get down the street then there is usually inadequate access for a delivery vehicle).

In the event of you receive a damaged Churnet Valley item, please reject the item
as damaged, take photos of the damage (whenever possible) and send proof to
customerservice@cvgf.co.uk. Please include your name, address & the item(s) you ordered.

In the event you have taken delivery and notice damage after the delivery vehicle has left, please take photos of the damage and send to customerservice@cvgf.co.uk at the soonest opportunity. Please include your name, address & the item(s) you ordered.

Delivery is a ‘ kerbside’ service, so goods may be left ‘ kerbside ’ outside the property if no one is available to accept/ sign for them. If the courier is unable to deliver on the date booked due to insufficient access, or lack of a safe place to leave the pallet should there be no one available to sign, they will return the order to the depot. We do not offer a white glove or delivery to-room service.

Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: My Garden Buildings
Company Name: Rexterior Collective Limited
Company Number: 12845543
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom (Not a Return Address)
Email: sales@mygardenbuildings.co.uk
Live Chat: Click here

Customer Service Opening Hours:
Monday - Friday: 8AM-11AM & 2PM - 6PM
Saturday - Sunday: CLOSED

We will respond to your request within 48 hours.

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.

At My Garden Buildings, we aim to ensure our customers are fully satisfied with their purchases. In the unlikely event that you are not pleased with your order, please read through our refund and return policy below.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Rexterior Collective Limited, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to My Garden Buildings, accessible from mygardenbuildings.co.uk
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: sales@mygardenbuildings.co.uk
• By visiting this page on our website: https://mygardenbuildings.co.uk/pages/contact-us
  

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. When a refund has been initiated, it takes on average 3-5 business days, though in some cases it may take up to 2 weeks.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• The Goods were not used or damaged

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalised.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

Goods that need to be collected from you are free to return if they’re damaged or faulty. If not, You are responsible for the cost and risk of returning the Goods to Us.

• To return the Goods to Us, please contact our customer service team at
• By email: sales@mygardenbuildings.co.uk
• By visiting this page on our website: https://mygardenbuildings.co.uk/pages/contact-us
  

The team will guide you through the process and provide you with the appropriate return address.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges
We only replace items if they are defective or damaged. If you wish to exchange the product for another one, the same return conditions apply.

Once the original product is received and inspected, the replacement product will be shipped. If there's a price difference, necessary adjustments will be made.

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Report Damage or Defect

We know how frustrating a damaged or defective item can be, if you have received a damaged delivery of Goods, please notify us immediately for assistance.

If your item is faulty or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the item and/or for the original item to be returned when providing a resolution.

At times, our manufacturers are best suited to support your inquiries, so we may connect you directly with them to ensure you get the best fit resolution in a timely manner. When this happens, although you will be working directly with the manufacturer, we will monitor your resolution progress and step in if at any point they are unable to provide a satisfactory answer or do not respond within two business days.

If it has been more than 30 days since the date of delivery but the item has an eligible manufacturer's warranty or protection plan, please contact us for a resolution.

Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: My Garden Buildings
Company Name: Rexterior Collective Limited
Company Number: 12845543
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom (Not a Return Address)
Email: sales@mygardenbuildings.co.uk
Live Chat: Click here
Phone: 03301333858 (Please note: we are a small family-run company that's really busy, so calling isn't the best way to get a hold of us. Ideally please contact us via email or live chat.)

Customer Service Opening Hours:
Monday - Friday: 8AM-11AM & 2PM - 6PM
Saturday - Sunday: CLOSED

We will respond to your request within 48 hours.

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.

 

From CVGF:

Our furniture is Eco-friendly, we only use timber from Scandinavian forests which is sustainably sourced.

The fact that we go to the extra effort of having our timber pressure treated means that it is protected against the elements for up to 20 years. A lot of the garden furniture on the market today is made to last for as little as three or four years, our products will last nearly four times as long, putting less of a strain on this beautiful planet’s natural resources.

All of our products are handmade. They are made from wood which is a natural product, so there will be natural blemishes like knots and veins through the grain, and slight imperfections like cracks or splits in the wood may occur with changes in the weather, these natural characteristics are due to the wood losing moisture during warm and dry seasons, and during exposure to intense sunlight. During colder and wetter seasons the wood will uptake moisture again which will reduce these splits or cracks. This is of no detriment to the product. We try our best to get rid of splinters and rough edges but we may not eliminate all of them.

 

What does pressure treatment (tanalising) do?

The pressure treatment process protects the timber against rot and decay, giving it the best possible pre-treatment available to give your product a long lifespan.

 

Do I have to treat the product as soon as I get it?

You don’t have to rush to add a further preservative treatment to your product as it is safe and protected from rot. Some customers decide not to treat their product at all and to just leave it to naturally weather and season. However we recommend the use of a furniture oil periodically, to help moisturise the wood and help to delay the aging process. (We do advise the use of a waterproofing product to the exterior of sheds and summerhouses if you want to avoid damp or water ingress to the inside of your building. Wood is naturally porous and the water ingress is of no detriment to the structure of the building due to the tanalising, but it can be bothersome if you are wanting to keep the inside dry)

 

What will happen to it if its left with just the base treatment (tanalising)?

If left untreated the wood will fade in colour turning either a light grey/silver or a darker grey in places over time. On odd occasions some parts of the timber can turn a blackish shade. Differences in how the appearance of the wood changes can depend on variables such as: location in the garden, exposure to weather, exposure or lack of exposure to sunlight and natural differences in the wood.

 

Why are there splits and cracks appearing?

All wood when left outside, or exposed to changes in temperature or weather conditions, will experience some splitting, warping, cracking or some other kind of movement. This is not a detriment to your product in any way shape or form and these are natural occurrences, and characteristics of having wooden garden furniture. Don’t forget guys, this is garden furniture and is meant to be stood outside for years, so please expect some weathering.

 

What if water gets in the splits, doesn’t this make the wood vulnerable?

If the product had not been pressure treated then the answer would be yes, mainly due to the fact that micro organisms will get into the cracks in the timber and with the mixture of water it makes the wood softer and easier for the little critters to devour.

But luckily your product has been pressure treated with Tanalith-E or Tanatone treatment, which is a copper phosphate treatment that is pumped, under pressure, deep into the grain of the timber. This treatment stops micro organisms eating the timber, yes that’s right, they won’t come anywhere near, they will have to find another picnic.

So rest assured that the splitting and cracking is perfectly fine, and these occurrences will come and go with changes in the weather.

 

What is normal?

These kinds of occurrences are perfectly natural and will be of no detriment to your product. If you have any concerns then feel free to add your own aftercare treatment to the timber.

 

What kind of wood is it, and why choose that one?

We use Scandinavian Redwood which is a naturally durable timber and is perfect for use outdoors and at the price point that we are selling our products for, it is the most expensive timber we can use. If not pressure treated the timber is prone to rot which can set in in as little as 6 months, this is why we have the wood pressure treated as if stops rot setting in for up to 20 years. Scandinavian Redwood is a soft wood, but is has a tight grain and is slow grown in the forests of Sweden, Denmark, Norway and Finland, where conditions are harsh and the trees are strong and tall, meaning the timber coming from them is also very durable and strong.

 

Should I add a further treatment?

If you want your product to stay looking its best and you choose not to go for the natural weathered look then it is advised that you add a further treatment to your product. Most aftercare treatments can be used on this kind of wood and we advise if unsure then asking at your local hardware store what is best to use, as it depends on the finish you are trying to achieve.

 

Are the dimensions given on the descriptions accurate?

All of our products are handmade, one at a time by real people in our workshop, and are made from a natural product. So it should be born in mind that the sizes and dimensions may differ slightly to those given in the product descriptions, and these should be used as a guide only. Please allow for size variances due to wet/dry timber and typically occurring differences to be expected with hand made items, especially when installing permanent bases. We would recommend allowing for at least 10cm variance as a guide.

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Thank you for reading.

We hope this guide has been helpful and hope you get many years of service and enjoyment out of your new product.