RHINO Valley Brown Oil Wood Preservative

We aim to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.

Delivery Range

We deliver anywhere in the UK (United Kingdom) mainland.

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact us for a delivery quote, either by email sales@mygardenbuildings.co.uk or by live chat.

Delivery Costs

• Free shipping on most orders (if your product has a delivery cost, it will be stated on the product page).
• No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

You can place an order at any time of the day. However, all orders placed by 11AM GMT on a business day will usually be processed within 7 hours.

Orders placed after 11AM GMT or outside business hours will be processed the next business day.

Delivery Time

• Estimated Delivery Times: Found on the product page (beneath the price of the item)
• Business Days: Deliveries occur Monday to Friday.

Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and carrier for each item on our website. Please note that selecting a specific carrier for delivery is not currently an option. Deliveries are generally made Monday through Friday.

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Tracking Deliveries

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
Questions: Our support team is ready to assist with any questions about tracking your order.

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected please contact us by email at sales@mygardenbuildings.co.uk.

If you are missing parts of your item such as hardware packs, please contact us.

Delay Between Carrier Scans

Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than 6 calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.

Report Damage or Defect

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

For damaged or defective items please contact us at:

By email: sales@mygardenbuildings.co.uk
By visiting this page on our website: https://mygardenbuildings.co.uk/pages/contact-us
By live chat: https://tawk.to/chat/5f809d7a4704467e89f61be8/1eu70evfq

 

Terms Specific To Certain Ranges

The Churnet Valley (CVGF) Range

The Churnet Valley range is delivered to most mainland UK postcodes.

Due to increased demand, lead times have had to be extended.

Delivery lead times vary by product. However, currently, you should expect delivery within 3-5 working days for most Churnet Valley products and approx. 7-14 working days for a handful of Churnet Valley products. Specific product lead times can be found on the product page under the price. If you are buying any accessories and/or covers without a main product you can expect delivery to take 3-5 days.

We no longer deliver ANY Churnet Valley product to any of the following postcodes:

• GY, HS, IV41-51, IV55-56, IM, JE, KA27-28, KW15-17, PA20+, PH15+, ZE

An additional delivery fee will be required if you live in the following postcodes:

• KW 1-14, PO31-41, IV 1-40, IV 52-54, PO31-41, PH8-13. The delivery fee will need to be priced on a case-by-case basis, so please wait 2 full working days for us to obtain a quote from the logistics company.

The products FOUR SEASONS GARDEN ROOM, ALL RIVIERA ARBOURS & VICTORIA GARDEN POD can not be delivered to the following postcodes:

• AB, BT, N, GY, DD, E, HS, KY, SE, JE, IV, SW, IM, PA, SM, BT, KY, KW 15-17, W, KA, NW, TR, WC, PA20+, PH15+, PL, EC, TQ, ZE.

All ergo chairs and benches are delivered fully assembled. 
All Four Seasons Garden Rooms, all Riviera Arbours & Victorian Garden Pods, are delivered and assembled within approximately 21 days of receipt of the order, on CVGFs own transport. You will be contacted and delivery booked in prior to the delivery date.

All other Churnet Valley products DO NOT come with assembly, but they have instructions and fixings provided. Most pallets are delivered by large vehicles so please ensure there is adequate access (for example, if a bin wagon cannot get down the street then there is usually inadequate access for a delivery vehicle).

In the event of you receive a damaged Churnet Valley item, please reject the item
as damaged, take photos of the damage (whenever possible) and send proof to
customerservice@cvgf.co.uk. Please include your name, address & the item(s) you ordered.

In the event you have taken delivery and notice damage after the delivery vehicle has left, please take photos of the damage and send to customerservice@cvgf.co.uk at the soonest opportunity. Please include your name, address &  the item(s) you ordered.

Delivery is a ‘ kerbside’ service, so goods may be left ‘ kerbside ’ outside the property if no one is available to accept/ sign for them. If the courier is unable to deliver on the date booked due to insufficient access, or lack of a safe place to leave the pallet should there be no one available to sign, they will return the order to the depot. We do not offer a white glove or delivery to-room service.

 

The Powersheds Range

Lead times are as stated on the product page. After placing your order, you will be contacted in 1-3 working days to select your desired delivery date that falls in line with or after the estimated delivery date stated on the product page.

Standard Free delivery is to mainland UK & Northern Ireland. Delivery is between 9am and 6pm – you will receive a text on the day of delivery to advise a two-hour arrival time slot with a link to track the order. Please note this text may be at any point in the day (as it depends on when the item is scanned onto the delivery vehicle at the local depot to you).

If you live in an offshore postcode (e.g. HS, ZE, JE, IM, some PA, IV, KW, PH postcodes) - ask if unsure, Isle of Wight & Guernsey there will be a surcharge. Please contact us directly to get a quote.

These conditions apply to all of Powersheds' sheds, summerhouses, gazebos, pergolas & decking. Accessories (shelving kits & base kits) will need to be bought with a corresponding Powersheds building.

If you are looking to buy a Powersheds Log Cabin, Gazebo or Pergola:

• The lead time will be approx. 2-4 weeks. Powersheds will contact the customer prior to delivery to book in the delivery date with them.
• As standard, delivery will be made using a 26T HIAB vehicle. You will be sent details about this vehicle and the delivery procedure but if there are access problems, it is unlikely we will be able to deliver the log cabin on anything smaller. If access is an issue we can take it as close as the vehicle can get to but you may have to take it the rest of the way.
• Delivery is free to mainland UK. However, a number of postcodes may come with an extended lead time. These postcodes include AB, DD, EX, FK, IV, KW, KY, PA, PL, PH, SA, TQ, TR. We are not offering delivery to Northern Ireland or the Republic of Ireland at this time.
• If we are unable to deliver a log cabin due to access issues not advised or if the customer is not in when we attempt to deliver, re-delivery charges may apply.

 

Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: My Garden Buildings
Company Name: Rexterior Collective Limited
Company Number: 12845543
Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom (Not a Return Address)
Email: sales@mygardenbuildings.co.uk
Live Chat: Click here

Customer Service Opening Hours:
Monday - Friday: 8AM-11AM & 2PM - 6PM
Saturday - Sunday: CLOSED

We will respond to your request within 48 hours.

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.